WingHouse Bar & Grill – Brandon 301

Yesterday I came in with my family party of 11 & 2 babies with strollers. It was around 3pm & restaurant was not busy at all. The table was tight but we made it work. As we sat down my father asked for a pitcher while we waited for the rest of the party to show up. Once everyone got to the table the server started taking our drink Orders (4-5 sodas) & waters for everyone, and at the same time she started taking our food order as well. I know taking an order from a large party isn’t easy so thanked her for her patience. She repeated the order & sounded right. After she left & ringed in all the food, we waited patiently. almost 20 min after she took the order we still didn’t have any drink, waters or my dads pitcher. I had to get up and reminded her we were still waiting for my dads pitcher, waters & sodas. When I got to the table our food was coming out. It was a lot of food, so I can only imagine it took 20-25 min just to make it & our food beat our waters &pitcher order. I still didn’t complain. We had a couple things missing from the order so we had to reorder them with our server. Still didn’t complain. I also had to get up & remind her of the second pitcher we order after the 1st pitcher was done. The manager even passed by after we got our food to ask if everything was good, & we said yes, because we were trying to cut her some slack taking care of an 11 top. The food was good no complaints there. My dad asked for the bill. & when she came, she only had the toast machine, no receipt! I told her we need to get the paper to make sure we weren’t getting charged twice for the stuff we were missing. She gave me the bill & I looked at the bill to make sure everything was good, it was. As some of my other family members are pulling cash out to tip her 20% regardless of the service we had. Which we proceeded to tell her, we’ll tip cash. My dad 60 year old man pays on the toast & I just hear her say just sign here. After the payment went through we gave her the cash & I asked for the receipt of the transaction. Once we were all leaving I had to remind her of the receipt at her computer station. She printed it out & gave it to me & said she “it says I add the tip for tax purposes” tip was $64.69 on the paper receipt & we gave her $65 exact in cash. Then I check my dads bank account she also charged him 20% on his card too! When I was about to bring it up the manager he starts talking to me on how the server made a “mistake” on the toast machine & charge twice. The manager & server quickly adjusted the transaction & gave me a receipt without the 20% included. It’s more frustrating that she thought she deserved a 40% tip after we got our food before any drinks & we had to keep reminding her for other things we need while the restaurant only had 2 other tables! Its also infuriating that she thought she can take advantage of my dad, I clearly saw her tell him say sign her & she pressed continue with the 20% added on the card. Once the manager fixed it, we left & didn’t tell the manager anything because I hate confrontation.

If you’re heading to WingHouse 301, do yourself a favor and ask for Celine! She’s hands-down one of the best servers I’ve ever had. From the moment we sat down, she made us feel welcome and took care of everything without us even having to ask. Our drinks never hit empty, our food came out perfect, and she kept the vibe fun the entire time. You can tell she genuinely enjoys what she does, and it makes all the difference. If great service was a sport, Celine would be an MVP!

Elyssa was an amazing server! She was attentive, friendly, and made sure we had everything we needed throughout our meal. Her positive energy and professionalism made the experience even better. The service was quick, and she checked in often without being intrusive. I would definitely come back and ask for Elyssa again!