Big Man’s Moving Company

I hired Big man’s Moving company to move my 2 bedroom home. I was given a quote for $2995. My stuff already packed neatly in the boxes by us. All they had to do was to load boxes, de-assemble 2 beds, 1 writing table, 1 dinning table, 1 patio table and wrap leather sofas. Same and some more furniture we brought 2 years ago from New York to Tampa and that mover took 4.5 hours loading and 3 hours in unloading and re-assembly barring the drive time. We had very cordial atmosphere while they were working. They were good initially while moving boxes. Trouble started when they started de-assembling the big furniture. They didn’t have basic tools such as wrench to unscrew the nuts. They used pliers to remove the nuts. They took 6 hours to load the truck and during the last phase of loading they were literally throwing boxes from over the large furniture as they can’t fit them. They drove up to Coconut creek and started unloading. They were apparently agitated and perhaps tired. Patio table made of cast iron was broken in to 2 pieces. A queen size bed side frames broken. Mixed up the boxes. Even after 4 hours of unloading, Writing desk wasn’t put together as Frank, the Driver, said he is working long hours for 3 days and that he doesn’t have any capacity left in him to put anything together. They demanded payment and refused to unload a dresser and a TV until we pay him. Now they are demanding us to pay $4,652.50. Compare it with $2,995. A job that took previous mover total of 8.5 hours these guys took nearly 12 hours and that too without re-assembling bed, patio table and a writing desk. We had lot of argument with the owner of the company who’s wife threatened to call police. I said I will call the police if you want me to. Finally we agreed on paying total of $3,876 which I gave in cash to Frank. In few minutes i get a text from the owner asking if he can charge my credit card for another $657.83. I didn’t approve still he charged. I have created a dispute with my bank and with Better Business Bureau.

Big Man Moving came up from Florida today to load the truck and move us to Florida. Richard and Gene were awesome. They loaded our things on the truck in one and a half hours! They worked tirelessly and were professional and polite.
We also appreciated our experience with Nick at Big Man’s who coordinated our move from the estimate and kept us up to date on what would come next.
I highly recommend this family owned business. I found them to be very efficient and easy to work with.

Big Man’s Moving was terrific from start to finish. They communicated with me by phone and email often leading up to the move. They helped me get ready with their good advice. On moving day Josh G. , Nick L., and Gene C. arrived full of energy, but calm and reassuring to us. They carried dozens of heavy boxes and very heavy antique wood and upholstered furniture all day. Always smiling, willing to change placement in the new rooms, always offering to go out of their way to make everything right for us.
Everything arrived safely at our new house across town.
Everyone on the Big Man’s team was superb.