Daniel A. Vincent Jr., MD, FACS

Dr. Vincent I’m not the same since you left you were the best doctor I’ve ever had, I cry all the time feeling depressed because I’m still dealing with supplies for my trach. I think I if you were still practicing I believe I would be much better and probably not have this. I would just like to talk to you.

It’s regrettable that I can only assign a rating of 2 out of 5 stars, not because of Dr. Vincent’s care, which deserves a full 5 stars, but due to the subpar experience at his South Tampa office. Despite coping with a chronic illness and undergoing 80 surgeries, I’ve never encountered such prolonged wait times at any other medical facility. Each appointment involves a minimum 40-minute wait in the waiting room, followed by an additional 20 minutes or more in the exam room. If a throat scope is necessary, the wait extends to another 20 minutes or beyond, totaling over an hour of waiting time.

Moreover, when Dr. Vincent recommended a medication, I sought clarification regarding its similarity to one I had previously taken, which caused serious side effects. Despite reaching out through the patient portal and later via phone, I received no response. The medical assistant I spoke to seemed reluctant to relay my concerns to the doctor, instead suggesting I consult a pharmacist. Even after explaining the previous medication’s adverse effects on my bone density during childhood, the assistant insisted the new medication should be safe.

Adding to the frustration, Dr. Vincent is no longer seeing patients at this office. Despite assurances of being contacted by USF for transition to their care, I received no call for nearly 3 months. Upon contacting USF, they had no record of my case and could only offer an appointment 4 months later. Attempts to address these issues with the office manager, Martina, have gone unanswered for nearly 3 days.

After finally connecting with Nakia, the front desk/medical assistant, my experience took a positive turn. Not only did Nakia empathize with my frustrations, but she also promptly addressed my concerns and took immediate action to facilitate my transition to becoming a patient at USF. Her understanding demeanor and swift assistance were truly commendable. If the rest of the office staff mirrored Nakia’s professionalism and empathy, I would unquestionably rate them 5 stars.

It’s disheartening that individuals dealing with medical issues often encounter obstacles just to communicate with their own doctor and endure excessive wait times for appointments. Nakia’s exceptional service highlights the importance of compassionate and efficient healthcare administration, which can significantly impact patients’ overall experience.