Helicon
⭐4.8 ( 268 Reviews )
Address: 11103 N 46th St Bldg B, Tampa, FL 33617, USA
Overview of Helicon
Located at 11103 N 46th St Bldg B, Tampa, FL 33617, USA, Helicon has built a strong reputation for delivering dependable service and maintaining high-quality standards. With an impressive 4.8-star rating from 268 reviews, it’s clear that customer satisfaction is at the heart of everything they do.
At Helicon, every interaction is handled with care, professionalism, and a focus on meeting customer needs. Whether you’re exploring options or ready to get started, their team is always ready to help with clear guidance and reliable support.
To connect, simply call +1 813-567-1065, or visit https://www.heliconusa.com/ to discover more about their services and how they can assist you.
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Address: 11103 N 46th St Bldg B, Tampa, FL 33617, USA
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Operating Hours:
- Monday: 8:30 AM – 8:00 PM
- Tuesday: 8:30 AM – 8:00 PM
- Wednesday: 8:30 AM – 8:00 PM
- Thursday: 8:30 AM – 8:00 PM
- Friday: 8:30 AM – 8:00 PM
- Saturday: 9:00 AM – 8:00 PM
- Sunday: 9:00 AM – 8:00 PM
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The Helicon team of Toby Hayden, Terry Hunter, Javin Power, and Cedric Stevens did and amazing job with the encapsulation of my crawl space. These group of guys were the very professional and kept me in the loop regarding the progress of the project. It’s the best customer experience that I’ve had since I moved to Florida.
I needed some stabilization of the foundation around my home. After checking many reviews on different companies and getting estimates, I chose Helicon based mainly on the reviews. To say this company is exceptional is not doing it justice. While they were injecting the hot foam, that they use, the foam melted through a conduit underground that ran to our whole house generator. As the foam continued to be pumped in, it followed the conduit up into the generator and continued flowing into the generator box. When the guys realize what was happening, they stopped and contacted me. When I opened the generator cover, I could see that the foam had infiltrated and hardened on different components. Expressing their remorse and concern for what happened, they assured me that Helicon would definitely work with me we damage to underground utilities, etc., is covered in their contract. Based on their reviews and the experience I have had so far, I really have no concerns about Helicon standing by their word.
Fast-forward to months of conversation with the generator company about getting the generator repaired. For some reason, I am having an impossible time getting the service I need.
The communication between the company and myself has been very frustrating. That is another problem I am going to have to deal with at another time which I am not looking forward to. The fact that Helicon was so professional, patient and understanding went a long way towards helping me handle everything during a very stressful time. It is wonderful to know there are excellent companies out there who will stand behind their work.
I want to warn potential customers about Helicon. My experience with them has been incredibly disappointing. Their sales team is aggressive and focused solely on making a sale, with little regard for the actual results or customer satisfaction. They promise a lot but fail to deliver on their commitments.
Once I signed up, I quickly realized that their solutions were inadequate and often just temporary fixes. When I encountered issues, their support was not helpful at all. They made promises to correct the problems, but it became clear that they do not stand by their words. It felt like they were just trying to push me into buying more services rather than actually solving my problems.
I was left feeling misled and frustrated, and it’s clear that their priority is profit over customer care. If you’re considering doing business with Helicon, I urge you to think twice. There are plenty of other companies out there that genuinely care about their customers and provide real solutions. Save yourself the trouble and look elsewhere!
My experience with Helicon has been 5-stars. I received quotes from 4 different companies, and after having project specialist Manolo Bardeguez come out for an evaluation, his knowledge, expertise, transparency, and professionalism stood out above the rest. The price for the job was very reasonable, and foreman John and his team solidified my trust and confidence when they came out, and performed my chemical stabilization, with great professionalism and expertise.
I see why your company maintains an A+ rating, because from beginning to end, you stand out above the rest!
Many thanks for a job well done!
Special thanks to Manolo!! He’s a great asset to your company!
Warning: Helicon’s Work Has Put Our Home at Risk
I feel utterly deceived and endangered by Helicon’s services. We were assured that their chemical grout injection would resolve our wall issues, yet their intervention has dangerously compromised our retention wall structural integrity. Instead of fixing the problem, their work has created severe lateral displacement in our retaining wall, as confirmed by an independent engineer’s report, that was sent to them.
The engineer’s findings are deeply disturbing:
“Based on decades of engineering experience, it is my opinion that Helicon USA adversely affected the lateral stability of the existing masonry wall by injecting chemical grout near the back. The lateral displacements measured on-site far exceed acceptable limits for a 4’-6” wall. I recommend that the wall, pavers, and fill earth behind the wall be removed and rebuilt in accordance with the Florida Building Code.”
This isn’t just a cosmetic issue, it’s a critical safety hazard that now threatens the very foundation of our property. Despite this glaring evidence, Helicon has flatly refused to acknowledge or remedy the damage. It is unacceptable that a company entrusted with our home’s safety would not only perform an inappropriate and harmful procedure but then also ignore their responsibilities when confronted with the truth.
We trusted Helicon as hardworking homeowners looking for a reliable solution under a 20-year warranty, only to have our trust betrayed. Their actions have not only failed to fix our problem, but they have also left us facing the enormous expense and disruption of a complete structural rebuild.
If you’re considering Helicon’s services, heed our experience: proceed with extreme caution. While their product might be suitable for minor issues, if your problem is anything like ours, the risks far outweigh any potential benefit. Helicon’s negligence and refusal to stand behind their work have turned a promise of safety into a nightmare.
Be very careful, your home and family deserve better than the alarming, irresponsible service we received from Helicon.