Roots Wellness And Medspa

Where do I begin .. Worst thing about this little tiny claustrophobic “ spa “ is its employees. Such an awkward crew. Dry is really the word that comes to mind. Just such a dry , zero personality crew. Starting with the Owner down to the laser and the Botox girls. Such unpleasant vibes in this place. They are extremely awkward. They have no bedside manner, they’re not very polite and very cold. They don’t know one thing about customer service. When you enter this place instead of feeling relaxed , you’re going in there nervous because The crew is just so impolite, and you never know how you will be received . they just do not make you feel comfortable. I would suggest a lot of customer service training and just basic knowledge in how to talk to people, and how to get them to feel comfortable when coming in for services. After all, this is a service based business. You should care more about your clients and not whisper around when you’re putting a client in the room. It sounds like you’re talking about them behind their back. Very weird vibe in that place. I would definitely not recommend it , I was even told an inappropriate comment right to my face, which I had no idea what it even meant and how to take it.

I had a hydrafacial at Roots Medspa and it was hands down the worst facial I have ever had. The esthetician was not friendly and appeared annoyed that she was at work. After the facia she had the nerve to try and sell me hundreds of dollars worth of skincare. Absolutely not worth the price. Definitely won’t be back and certainly won’t recommend this place for facials.