Surf Beach Resort
⭐4.5 ( 291 Reviews )
Address: 11040 Gulf Blvd, Treasure Island, FL 33706, USA
Overview of Surf Beach Resort
Surf Beach Resort is located at 11040 Gulf Blvd, Treasure Island, FL 33706, USA and is recognized for its dependable service and commitment to quality. With a solid 4.5-star rating from 291 reviews, many customers have shared positive experiences and trust in what the business provides.
The team at Surf Beach Resort focuses on making sure every customer is satisfied. They aim to offer helpful support, clear communication, and reliable service every step of the way. Whether you’re reaching out for the first time or coming back for more, they’re always ready to assist.
To learn more or speak with someone directly, you can call Surf Beach Resort at +1 727-360-1611. You can also visit their website at http://www.sunsational.com/ for more information about what they offer.
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Address: 11040 Gulf Blvd, Treasure Island, FL 33706, USA
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Reviews
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Our stay at this property was, without a doubt, one of the worst travel experiences we’ve ever had. From the moment we arrived, the suite we were assigned smelled strongly of raw sewage. The front desk manager knew about this issue (apparently stemming from unresolved hurricane damage two months ago) and still checked us into the suite, calling it “the nicest suite in the building.” The smell was overwhelming, making us sick to our stomachs immediately upon entering.
When we called to report the issue, the front desk manager dismissed our concerns, sending housekeeping with Glade plug-ins—an inadequate solution, especially since I’m allergic to such products. Despite clearly stating that we could not stay in these conditions, the manager was short, rude, and dismissive, repeatedly hanging up on us.
Anita, the housekeeper, was the saving grace of this ordeal. She empathized with our concerns, acknowledged the persistent sewage odor, and advocated for us to be moved to another room. The manager reluctantly offered another room, but it was unclean and occupied. Anita worked tirelessly to clean it for us, demonstrating kindness and professionalism far beyond the manager’s lackluster effort.
Unfortunately, the issues didn’t stop there:
The dryer didn’t work, leaving us unable to dry our clothes despite following the front desk’s incorrect instructions.
Basic supplies like a sponge were missing, forcing us to buy our own to do the dishes.
The bathroom towel rod and showerhead were broken, requiring everyone to share the master shower—a major inconvenience.
The elevator was out of service for 75% of our stay, making the building inaccessible for our elderly guest and turning luggage handling into an arduous task.
Worst of all was the front desk manager’s attitude throughout our stay. Her unhelpfulness, dismissive tone, and refusal to take our concerns seriously soured our experience even further. The only recompense we were offered was a comped cleaning fee—a paltry gesture given the magnitude of the issues we faced.
This property is clearly not being maintained to acceptable standards, and the lack of concern for guests’ well-being is appalling. I strongly urge anyone considering this property to look elsewhere.
Location is perfect. Nice side walk path right by. Our room could use some work. Both sliding doors to the patio don’t lock. Front door dead bolt doesn’t work. Of course, because of the hurricanes there is some damage that needs fixing. Gate around pool especially.
Cost of the room was higher than the VRBO we had on Sanibel Island on the beach. Totally brand new remodel. 2 bed, 2 bath with screened in lanai facing the beach. 2 times the size than this place.
Beware!! Bed bug infestation in our unit. A lot of rooms have not been used since the hurricane. The infestation was unbelievable!!
We stayed here for 5 nights in September 2022 and we loved it. It is nothing fancy, but it is very clean and nice in a great area.
One potential downside if you have bad legs or are just stinking lazy, if you look on the satellite view you will see that it is a longer walk to the water on this beach than it is on most others in Pinellas County.
We love Britts Wood Fired Pizza across across the street, and there are several other great little restaurants within a couple of blocks.
Great RV resort and staff. The resort is only a couple years old so everything is new and updated. We lost our house in the hurricane so we needed somewhere to stay for a year or so and we couldn’t have chosen a better one.