Tire Choice Auto Service Centers

For two years, this shop was my go-to, even though it was a little out of the way. Alan and Anthony, the previous managers, always treated me with respect and made me feel valued. As someone who’s introverted and prefers to avoid unnecessary conversations, I appreciated how they went out of their way to keep my business without me ever having to ask. I never felt like just another customer.

I first discovered the shop when I needed an inspection for my Tesla. Owning a Tesla and being on Turo, it’s hard to find places willing to work on them, so stumbling across this shop was a blessing. Over the years, I didn’t mind paying a little extra because I knew they had my back.

This time, I brought my Tesla in for its yearly inspection. It took all day, and I had to call just to find out if it was done. Still, I let it slide. The next day, I dropped off my work truck for an oil change and a tire sensor replacement. No big deal—or so I thought. The truck was in the shop all day, and an hour before closing, I had to call again, only to be told the sensor hadn’t even arrived. Communication was clearly slipping.

The following morning, as I’m heading to the shop to pick up my truck, I get a call from Xander, the new manager. I hadn’t worked with him before, as Alan and Anthony were always my contacts. Xander tells me he crashed my truck.

Now, I’m not someone who flies off the handle. It’s a work truck—it’s scratched and dented here and there already. Stuff happens. But I wanted to see the damage in person and handle things calmly. When I got to the shop, I inspected the truck and, honestly, just asked for a bit of accountability. I politely requested a simple document acknowledging that the damage was caused by them, just to have my bases covered for insurance purposes.

In a calm tone, I also asked if they could waive the service fee—$200—as compensation for the time and effort I’d now have to spend getting this resolved. To me, this felt reasonable. But Xander’s response? He got aggressive.

He started accusing me of refusing to pay and even threatened to keep my truck if I didn’t hand over the money. My wife, who is five months pregnant, was standing beside me. She doesn’t need that kind of stress, and I could feel the tension rising. I stayed calm, explaining repeatedly that I wasn’t refusing to pay—I was just asking for some accountability and understanding.

Xander didn’t back down. He kept threatening that he had cameras recording me and would “use it against me.” At that point, it was clear he wasn’t going to listen, and it wasn’t worth arguing over $200 when it was causing my wife so much distress. I paid the bill and walked away.

After Xander left the office, the second in command—someone who seemed genuinely kind—came over to me. He apologized for the situation and even asked how I managed to stay calm. It was a small gesture, but it didn’t change the fact that Xander’s behavior was completely unprofessional and uncalled for.

One thing that really stuck with me was Xander’s promise that they’d repair the truck at my home so I wouldn’t lose time. I don’t know if that’s even possible, but it felt like an empty promise to get me out of the office.

I hate sharing stories like this, but it’s important for people to know. I trusted this shop for years because of Alan and Anthony. This was my first time working with Xander, and it’s clear the values they used to have have completely fallen apart. Mistakes happen, but how you handle them speaks volumes.

I cannot say enough great things about Tire Choice! I was in a bind and needed a new tire ASAP before heading out of town. When the tire I ordered couldn’t be delivered to the shop in time, Zander, the manager, went above and beyond by personally picking it up himself to ensure I wouldn’t miss my trip. Talk about exceptional service! The entire process was seamless, and everyone at the shop was friendly, professional, and incredibly helpful. They truly care about their customers and go the extra mile—literally! I highly recommend them to anyone in need of fast, reliable, and outstanding service.